Synaptic Fit Fusion Pros processes personal information to fulfil the contract of provision for the coaching services you are engaging in. We keep all customer information confidential. By providing your personal information to us, you grant us permission to use and store such information. We will ensure your data is appropriately protected at all times. All computer files are password protected, in line with the Data Protection Act 2018.
We don't sell or share that information with anyone other than trusted third-party data processing vendors who process that data on our behalf, and we also promise to keep it confidential. We only collect the information we do to provide the service so we can contact you about changes to that service.
You may request to see the information we hold, and you have the right to request that it be corrected or deleted at any time.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) should you believe that we are not processing your information in accordance with the law or if you believe your request has not been dealt with appropriately.
We process basic data such as name, email, phone number, and other similar non-sensitive information given to us by you.
We also store incidental information, such as IP addresses and clicks on links in emails or, in some cases, visits to websites.
We are processing this data in order to send you emails or text messages that you have requested, and to make offers for products that you are likely to be interested in.
You may, of course, at any point request that we stop sending you more information.
We are storing that information in the Amazon Web Services (AWS) cloud, as well as sharing it with SendGrid for sending emails, and Twilio for sending text messages.
We offer you choices regarding the collection, use, and sharing of your PII. You are not required to provide any personal data.
Your information may in some cases end up with Sentry, which we use for tracking errors on the platform.
You have a right to access your personal data.
At any point, you may ask us to delete your information.
How we share your information
We may use and share your information with third parties to enable us to comply with any legal or regulatory requirements and to protect or enforce our rights or the rights of any third party, such as by analysing activity on our network to help block unauthorised or illegitimate content, publication of, or access to it; and to safeguard an individual’s vital interests, national security, respond to statutory obligations or requests from the courts and enforcement authorities.
We use the following platforms and software to deliver our services, and details of how your data are shared and protected are provided below.
Our community platform is hosted on the Simplero platform. Simplero provides us with an online platform to sell our products and services to you. Your data may be stored through Simplero’s data storage, databases and the general Simplero applications. To use Simplero, you will be given a username (Simplero ID) and password. Keep that info confidential because you are responsible for all activities that occur under your password or account. Please tell us immediately of any unauthorised use of your password or account or any other breach of security.You may also enable two-factor authentication for your Simplero ID, which increases security significantly.
Note that whenever you voluntarily make your personal information available for viewing by third parties online, such as on blogs, message boards, emails, or in chat areas, the information you share also can be seen, collected and used by third parties, and therefore, we cannot be responsible for any use of the information that you voluntarily share. Same goes with your password. Don’t share it with others.
Simplero store your data on secure servers behind a firewall. It is possible that your personal data may be stored in the US. Following a recent ruling stating that US cloud servers are incapable of complying with the GDPR, we have to make you aware of the potential risks of your data being processed in the US under less strict privacy laws, and you have to give explicit consent to this occurring.
Synaptic Fit Fusion Pros does take payments through Stripe and Paypal- for further details please refer to:
· https://stripe.com/en-gr/privacy
· https://www.paypal.com/uk/legalhub/privacy-full
Alternative nutritional apps and any apps that are required with your chosen fitness or nutrition tracking are entirely optional, so therefore do not need to be listed in this policy document
Synaptic Fit Fusion Pros may also contact you occasionally to discuss internal changes to coaching programmes, check in with you, and organise appointments and bookings.
We keep our data records until they're explicitly deleted, either because someone asked us to be forgotten or because a Simplero account was closed.
We store them in a database running behind several layers of security.
Use of "cookies"
We may use the standard "cookies" feature of major web browsers. Cookies are small pieces of data stored on your computer that contain information about the user. We do not set any personally identifiable information in cookies, nor do we employ any data-capture mechanisms on our website other than cookies.
Cookies help us learn which areas of our website are useful and which areas need improvement. You may choose to disable cookies through your web browser’s settings.
Cookie information is only used when communicating with users as per their indicated preferences and as needed for service-related communications. Third party content that may be displayed on our site may also contain their own cookies, but we have no access to or control over any information collected by third parties through our website.
First-party cookies that we can set:
Name | Purpose | Explanation |
simplerosession_id | Strictly necessary | Stores info on what you are currently doing on the site (e.g. a purchase) |
simpleroautologin | Strictly necessary | Enables cross-domain logins |
simplero_hide_welcome_back | Preferences | Controls whether a "Welcome back" message shows for logged in users. |
(number)-shown | Preferences | Controls whether a given pop-up modal shows. |
simplero_object_id | Preferences | Passes in information on the current context when coming from pages hosted by third parties. |
affiliate_id | Statistics | Remembers which affiliate directed you to the site. |
affiliate_for_program-(number) | Statistics | Remembers which affiliate directed you to the site. |
blog_post_(number) | Statistics | Remembers whether you've seen a blog post already. |
message_(number) | Statistics | Remembers whether you've seen a message already. |
landing_page_(number) | Statistics | Remembers whether you've seen a landing page already. |
(number)_converted | Statistics | Remembers if you completed an action on a modal pop-up. |
simplero-utm-params | Statistics | Passes in traffic source information when coming from pages hosted by third parties. |
simplero-last-referring-site | Statistics | Passes in traffic source information when coming from pages hosted by third parties. |
We take every precaution to protect your information. When you submit sensitive information via Simplero, we do have security measures in place to prevent the loss, misuse, and alteration of the information that is obtained from you and your customers. However, due to the nature of the Internet, we cannot completely ensure, warrant or guarantee the security of any information transmitted to us or through our services. Submitting information is done at your own risk.